Terms of Service

    Last updated: January 15, 2026

    1. Agreement to Terms

    By accessing or using Yeer's supply chain AI platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

    2. Description of Services

    Yeer provides AI-powered supply chain management solutions, including but not limited to:

    • Demand forecasting and sensing agents
    • Inventory optimization and management
    • Supplier risk monitoring and mitigation
    • Production planning and logistics optimization
    • Sales & Operations Planning (S&OP) automation
    • ERP and supply chain system integrations

    3. Shopify Integration

    3.1 Shopify App

    Yeer.ai is available as a Shopify app. By installing the app, you authorize Yeer.ai to access your Shopify store data as described in our Privacy Policy. The app operates within Shopify's platform and is subject to both these Terms and Shopify's terms of service.

    3.2 Billing Through Shopify

    Subscription fees for the Shopify app are billed through Shopify's billing system. By subscribing, you authorize Shopify to charge your account. Refunds, billing disputes, and payment terms are subject to Shopify's billing policies in addition to our own.

    3.3 App Permissions

    The app requests access to specific store data (products, orders, inventory) to provide its services. You can revoke access at any time by uninstalling the app from your Shopify admin. Upon uninstallation, we will delete your store data within 48 hours.

    3.4 AI Recommendations for Your Store

    Yeer.ai provides AI-powered recommendations for pricing, reordering, and inventory management. In "Suggest Changes" mode (default), no changes are made to your Shopify store without your explicit approval. In "Handle It" mode, changes are applied automatically within the Safety Limits you configure. You can undo any automated change from the Activity panel. You remain fully responsible for all changes applied to your store, whether approved manually or applied automatically.

    4. Eligibility

    You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organization. By using our Services, you represent and warrant that you meet these eligibility requirements.

    5. Account Registration and Security

    4.1 Account Creation

    You must create an account to use our Services. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

    4.2 Account Security

    You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.

    6. License and Restrictions

    5.1 License Grant

    Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes.

    5.2 Restrictions

    You agree not to:

    • Reverse engineer, decompile, or disassemble our platform
    • Use our Services to develop competing products or services
    • Scrape, mine, or extract data beyond intended platform functionality
    • Share your account credentials with unauthorized users
    • Violate any applicable laws or regulations
    • Interfere with or disrupt the integrity or performance of our Services

    7. Your Data

    6.1 Data Ownership

    You retain all ownership rights to your business data, supply chain information, and any content you upload to our platform. We claim no ownership over your data.

    6.2 Data License to Us

    You grant us a limited license to use your data solely to provide, maintain, and improve our Services to you. We will not use your data to train our AI models or share it with third parties except as described in our Privacy Policy.

    6.3 Data Accuracy

    You are responsible for the accuracy, quality, and legality of your data and the means by which you acquired it. You represent that you have all necessary rights to provide your data to us.

    8. Fees and Payment

    7.1 Subscription Fees

    Access to our Services requires payment of subscription fees as outlined in your selected pricing plan. Fees are billed in advance on a monthly or annual basis.

    7.2 Payment Terms

    • All fees are non-refundable unless otherwise stated
    • You authorize us to charge your payment method on file
    • Failure to pay may result in suspension or termination of your account
    • We reserve the right to change our pricing with 30 days' notice

    7.3 Taxes

    Fees are exclusive of taxes. You are responsible for all applicable taxes (sales, use, VAT, etc.) except for taxes based on our income.

    9. Service Level Agreement (SLA)

    We strive to maintain high availability and performance of our Services:

    • Uptime Commitment: 99.9% monthly uptime for paid Enterprise plans
    • Scheduled Maintenance: We will provide advance notice for planned downtime
    • Support Response: Based on your plan tier (see documentation for details)

    10. AI-Generated Recommendations

    Important Notice: Our AI agents provide recommendations and insights based on data analysis. These recommendations are advisory in nature and should not be considered definitive business decisions.

    • You are responsible for reviewing and approving all AI-generated recommendations before implementation
    • We do not guarantee specific business outcomes or results from using our AI agents
    • AI-generated insights should be used in conjunction with human judgment and domain expertise

    11. Intellectual Property

    All intellectual property rights in our Services, including our AI models, algorithms, software, designs, and documentation, are owned by Yeer. These Terms do not grant you any ownership rights to our intellectual property.

    Our trademarks, logos, and brand elements may not be used without our prior written consent.

    12. Confidentiality

    Each party agrees to maintain the confidentiality of the other party's confidential information and to use it only for purposes of fulfilling obligations under these Terms. This obligation survives termination of these Terms for a period of three (3) years.

    13. Warranties and Disclaimers

    12.1 Our Warranties

    We warrant that our Services will perform materially in accordance with our documentation under normal use.

    12.2 Disclaimers

    EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

    • Warranties of merchantability or fitness for a particular purpose
    • Guarantees of uninterrupted or error-free operation
    • Warranties regarding specific business outcomes or results
    • Guarantees of complete accuracy of AI-generated insights

    14. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    • OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
    • WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
    • THIS INCLUDES DAMAGES FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION

    15. Indemnification

    You agree to indemnify and hold harmless Yeer from any claims, damages, losses, and expenses (including legal fees) arising from: (a) your violation of these Terms, (b) your misuse of our Services, (c) your violation of any third-party rights, or (d) your data or content.

    16. Termination

    15.1 Termination by You

    You may terminate your account at any time through your account settings or by contacting support. Termination is effective at the end of your current billing period.

    15.2 Termination by Us

    We may suspend or terminate your access to our Services if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

    15.3 Effect of Termination

    Upon termination, your right to use our Services ceases immediately. We will provide you with access to export your data for 30 days following termination, after which your data may be deleted.

    17. Governing Law and Dispute Resolution

    These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.

    Any disputes arising from these Terms shall be resolved through binding arbitration in San Francisco, California, in accordance with the American Arbitration Association's Commercial Arbitration Rules.

    You agree to waive your right to a jury trial and to participate in class action lawsuits.

    18. Changes to Terms

    We may modify these Terms from time to time. We will provide notice of material changes via email or through our platform. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

    19. General Provisions

    • Entire Agreement: These Terms constitute the entire agreement between you and Yeer
    • Severability: If any provision is found invalid, the remaining provisions remain in effect
    • Waiver: Our failure to enforce any right does not constitute a waiver
    • Assignment: You may not assign these Terms without our consent
    • Force Majeure: We are not liable for delays due to circumstances beyond our control

    20. Contact Us

    If you have questions about these Terms, please contact us:

    Yeer

    Email: support@yeer.ai